Refund policy

Last updated: October 14, 2026

30-day guarantee. If MacSweep Pro isn't for you, we'll refund you in full within 30 days of your purchase. You don't need to tell us why.

What's covered

  • Pro yearly: the first purchase and each renewal, within 30 days of the charge.
  • Pro lifetime: within 30 days of purchase.

How to ask

  1. Email soporte@macsweep.co from the address you used to buy, or with your order number. You can also ask Paddle directly from the link in your receipt.
  2. We process requests within one or two business days. Paddle refunds the original payment method; depending on your bank, it can take 5 to 10 business days to show.
  3. Once refunded, the license is deactivated and MacSweep goes back to the Free plan.

Cancelling a renewal

Cancelling the yearly renewal doesn't refund the current period (except within the 30-day guarantee). Pro stays active until the paid year ends.

Charges in error

If you see a duplicate charge or one you don't recognize, email us and we'll sort it out right away.

This policy doesn't limit the rights consumer protection law gives you in your country.