How can we help?

Open MacSweep, go to Settings › License, paste your key and click Activate. You'll find the key in your purchase email. Activation needs the internet; after that, the license also works offline.

On the old Mac, go to Settings › License and click “Deactivate on This Mac”, then activate the same key on the new one. If you no longer have the old Mac, email us your key and we'll release it.

macOS protects some folders, such as the Trash, Mail and Safari. In System Settings › Privacy & Security › Full Disk Access, turn MacSweep on. If it isn't listed, drag it in from the Applications folder, then reopen MacSweep.

System caches and logs belong to macOS. To clean them, MacSweep installs a small helper from Settings › Privileged Helper, which only accepts a fixed list of safe locations. If you'd rather not install it, those items are simply skipped.

Documents and apps go to the Trash, so you can restore them until you empty it. In MacSweep, Tools › History lists every cleanup and has “Show in Trash” to find the item.

It needs the internet and an active Pro license on that Mac. Also check whether you've used this month's 200 questions, shown at the top right of the panel. If none of that is it, email us.

You have a 30-day guarantee (see refunds). Paddle emails your invoice when you buy; if you need it again, email us.